Frequently Asked Questions
Contact Us
Monday - Saturday | 11:00 AM - 6:00 PM
+91 7400 473 884
Cancellation Related
Yes, you can cancel before packing begins. Refer to our Cancellation Policy.
Email us at hellocare@awesomenblackk.in with order details.
Refunds are initiated within 48 hours. It may take 5-7 working days to reflect in your account, depending on your bank.
Refunds are issued after deducting a 3-4% payment processing fee by our payment partner.
Offers Related
Enter the promo code at checkout in the "Coupon Code" box.
Each promo code has a different expiry date. Contact us at hellocare@awesomenblackk.in for details.
If the copy becomes distracting in the design then you are doing something wrong or they are discussing copy changes. It might be a bit annoying but you could tell them that that discussion would be best suited for another time. At worst the discussion is at least working towards the final goal of your site where questions about lorem ipsum don’t.
Orders Related
You will receive an order confirmation message via email and WhatsApp. If you do not receive it, please contact our customer support at hellocare@awesomenblackk.in.
We ship all orders within 72 hours after payment confirmation via Razor Pay.
Currently, we do not offer gift-wrapping services.
Sometimes payments take time to process. Please check with your bank/service provider. Also, email us at hellocare@awesomenblackk.in to verify if we have received the payment.
No, there are no extra charges beyond the product price and applicable taxes. Your total bill is displayed before completing the order.
GST is included in the MRP but is charged separately for discounted products.
We take utmost care to ensure accuracy. If you receive a wrong product, please email us at hellocare@awesomenblackk.in within 48 hours of delivery for assistance.
Payments Related
We accept:
- Debit/Credit Cards
- Net Banking (All major banks)
- UPI/QR Code (via Razorpay)
No, currently we do not provide a Cash on Delivery option.
No, we only accept payments in INR.
Please check with your bank. Additionally, email us at hellocare@awesomenblackk.in to verify the transaction.
Refunds are processed in the original mode of payment.
Privacy Policy & Terms
Sign Up and Login
Browsing the store or exploring features does not require an account. However, to shop with us, you need to create an account. This ensures a personalized shopping experience and a smoother checkout process.
Just two simple steps:
- Enter your email ID
- Create your password
- Visit our website: www.awesomenblackk.in
- Click on the "Forgot Password" reset button.
- A reset link will be sent to your registered email.
- Open your email and reset your password.
Shipping Related
You will receive a shipping confirmation and tracking link via email and WhatsApp once your order is dispatched.
Our warehouse is located in Mumbai.
We offer fast PAN India delivery within 4-5 working days.
We strive to cover all pin codes. Please check your pin code availability via Trackon. If your location is not serviceable, please provide an alternate address.
Currently, we do not offer international shipping. However, you can place orders using Indian currency for shipping within India.
We attempt delivery three times. If missed, contact our logistics partner to schedule a convenient time.
Shipping charges are included in the product cost. We reserve the right to modify delivery charges based on regulatory or business requirements.
Store & Product Care
Currently, we operate online only.
Refer to https://awesomenblackk.in/washing/
Unsubscribing from Marketing Emails
Email us at hellocare@awesomenblackk.in. Changes take effect within 48 hours.
No, essential account and order-related emails will still be sent.
You can re-subscribe by contacting our team.
Email us to resolve the issue.
No, opting out means unsubscribing from all marketing communications.